Shipped products where a wrong decision is measured in patient outcomes
Identity and trust at Doximity. Care-routing accountability at Transcarent. Physician guidance review at Andwise. Each one had to answer the same question: when this system is wrong, who catches it?
Production identity and verification systems 300K+ clinicians have used Dialer for over 110M+ video and audio visits.
Accountable care coordination tools Defined response windows, escalation paths, and change logs that prevent compounding operational delays.
Product, legal, and operations alignment Translate regulatory requirements into enforceable code behaviors in high-stakes settings.
2013–2017
Identity verification that got patients answering the phone
Challenge
Patients ignored calls from unknown numbers, blocking remote clinical adoption before telehealth became standard care.
Intervention
Designed and shipped HIPAA-compliant verified caller-ID and fallback workflows for Doximity Dialer, making the clinician's office the visible identity on outbound calls.
Scale. Powered the identity layer behind 110M+ clinician calls; app store ratings rose from 3.7 to 4.8 stars.
Eliminated multi-week exception backlogs across Surgery, Urgent Care, Behavioral Health, and Oncology by assigning explicit role-based decision owners at intake.
Care plan completion rates converged across all four specialty programs, closing the operational variance between highest- and lowest-performing service lines.
Routing misassignments were eliminated as a top root-cause driver of care resolution delays.
Nurses and care guides operated from the same facts for the first time — the unified member record eliminated the information asymmetry that caused most routing exceptions.
2022–2024
Review routing and escalation for physician-facing financial guidance
Challenge
Early-career physicians faced administrative friction, complex contracts, and debt decisions without reliable, unbiased guidance.
Intervention
Co-founded Andwise and built medical advisory board review, planner vetting, and accountable sign-off workflows for physician financial guidance.
Scale. Scaled to 1,200+ physician users and compressed standard recommendation turnaround from days to hours.
