Case study

Scaling trusted financial guidance through automated review and accountable sign-off

Co-founded Andwise and built automated clause-level contract analysis with escalation-clock review routing — the infrastructure needed to deliver trusted, fiduciary-aligned financial guidance to physicians at scale.

2022–2024

Co-Founder and Product Leader. Built the medical advisory board, review routing, escalation clocks, and accountable sign-off workflows that enabled scaling trusted financial guidance to physicians.

Andwise Contract Analyzer design — a detected contract clause with a confidence label, physician- and employer-friendly framing side by side, and a handling decision
The Contract Analyzer as specified in January 2023. This is the design artifact, not a screenshot of a live analysis — the document body is placeholder text.

Early-career physicians faced high-friction, high-stakes financial decisions — debt, contracts, home buying — without reliable, unbiased guidance at scale.

Built automated clause-level analysis that flagged key contract terms for review, paired with medical advisory board oversight and escalation-clock routing for accountable human sign-off.

Convened a physician medical advisory board, designed review routing with escalation clocks, and implemented plain-language summaries with accountable sign-off.

Scaled to 1,200+ physician users and cut standard recommendation turnaround from days to hours. Andwise wound down in 2024: adoption proved the user problem, but the monetization paths most likely to finance growth — tiered plans, referral fees, urgency tactics — would have made employers or financial institutions the economic customer and changed whose interests the product optimized for. Continuing meant building a materially different company. I chose to shut down instead.

The assumptions the thesis rested on, and what testing it did to each.

  • Physicians face high-stakes financial decisions without unbiased guidance Held

    1,200+ physicians and a 700-member community came and stayed; a 50+ physician advisory board governed the protocols.

  • Automated analysis plus accountable human review produces advice physicians trust Held

    Recommendation turnaround fell from days to hours with escalation-clock sign-off on every analysis.

  • Software changes the economics of expert advice Partly held

    It cut the labor per recommendation, but trust, context, and accountable review stayed expensive — the cost moved rather than disappeared.

  • Enough user value surfaces a business model that preserves it Did not hold

    The fundable paths would have made employers or financial institutions the economic customer. Who pays is part of the architecture.

1 Andwise founding

Andwise was co-founded by Kanav Jain and Dr. Varun Verma in 2022.

Public founder and company context.

Andwise About

Andwise wound down in 2024 and its internal working documents did not survive. The advisory board roster and the founding are publicly sourced below; the user and community counts, the turnaround improvement, and the review-routing and escalation-clock design are my own record.

1 Physician submits contract for review 2 Initial automated analysis flags key clauses 3 Planner directory matches to vetted advisor 4 Compliance review checks fiduciary requirements 5 If flagged: escalation timer starts, owner notified 6 Plain-language summary delivered with sign-off
  • Fiduciary duty, legal review, and audit-trace requirements.
  • High-stakes decision anxiety for both clinicians and advisors.
  • The need for rapid, reliable escalation paths for sensitive guidance.
  • Convened a physician medical advisory board and a vetted planner directory.
  • Designed review routing, response windows, and escalation clocks.
  • Implemented plain-language summaries with accountable sign-off.
  • 1,200+ physician users, plus a 700-member community that grew alongside them.
  • Recommendation turnaround cut from days to hours.
  • Physician medical advisory board The roster is public. The review scope and authority the board operated under is my own account — no charter survives the wind-down.
  • Review routing with escalation clocks and accountable sign-off Described from my own record of how the system worked. The routing matrix and its owner service-level agreements were internal working documents and are not published.
  • Contract Analyzer — automated clause-level analysis Clause detection with a stated confidence level, side-by-side physician- and employer-friendly framing, and an explicit handling decision left to the physician.

The escalation clocks are the escalation matrix from the AI governance work, one domain earlier: every trigger with a default action, a named owner, and a time-bound record. The wind-down exposed the assumption I had never tested — that enough user value would eventually produce a business model preserving whose interests the company served. User value, economic capture, and alignment can diverge. Who pays is part of the product's architecture.

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