Escalation quality · operator reliability · accountable delivery

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Clear ownership. Calm escalations. Decisions that hold under pressure.

I help health-tech and AI teams make accountable decisions when stakes are high.

Kanav Jain

When incidents hit, ambiguity becomes the real risk.

I clarify who decides, who escalates, and who fixes what when systems fail.

  • Every decision has a named owner
  • Every escalation has a clock
  • Every failure has a repair path
How I work

So issues resolve fast instead of bouncing, stalling, or compounding.

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Portrait of Kanav Jain
Clinician-in-the-loop review A clinician and model co-review moment showing human judgment staying in control.
Human oversight Clinician-in-the-loop review

Evidence

Selected outcomes and delivery evidence

Selected outcome Doximity Dialer: 100M+ patient–clinician connections with HIPAA-conscious trust design See how it worked in practice →
Selected evidence and operating credentials
Scale in regulated environments 100M+ patient–clinician connections with trust controls in production
Selected organizations Georgia Tech BME · NYU Stern MBA · Epic · Doximity · Transcarent
Operating focus Director-level care ops and compliance-aware product leadership

Pick the path that matches your team

Start with the context closest to your current pressure point.

Tools

How I work

The practical tools I use with teams.

Practical patterns to reduce preventable failures when pressure rises.

  • Week 1: Interview leadership and review frontline workflows
  • Week 2: Map decision ownership, escalation friction, and override points
  • Week 3: Deliver risk map plus specific structural changes
See full deliverable details →
  • Optional: Board-ready memo for investors and executive teams

Use clinical-risk evidence, not checkbox compliance. Every recommendation is tied to an owner, a workflow change, and a measurable risk reduction target.

Clinical risk ladder A severity-by-autonomy matrix that maps control strength to patient harm potential.
Risk tiering Clinical risk ladder
Eval coverage map Failure modes linked to evals and mitigations so safety plans trace cleanly from risk to control.
Failure modes → controls Eval coverage map
Ethotechnics bridge diagram A minimalist bridge arch connecting two dots, representing steady decision pathways.

Case studies + operating notes

How these engagements run in practice

Review examples →

Writing

Latest writing

Plain-language essays and operator notes from shipping healthcare workflows under load.

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Updated Feb 2026 · 282 total essays

Topics

Latest essays

Contact

If you'd like to continue, here are a few options.

Optional

We can start with one concrete problem.

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See how I work