Portrait of Kanav Jain

Healthcare product & systems leader

Healthcare product and systems leader building accountability infrastructure for high-stakes AI.

Fourteen years shipping products where a wrong automated decision is measured in patient outcomes — Epic, Doximity, Transcarent, Andwise. Now building the evaluation, review, escalation, and correction systems that let institutions safely rely on AI.

Resume → Epic EHR Doximity Dialer (110M+ calls) Director of Product @ Transcarent Andwise Co-Founder AI Accountability Infrastructure

Current focus VP Product — healthcare AI — Also open to selective founding product roles in healthcare AI.

In retrospect, one operational problem kept recurring: the higher the stakes, the harder it got to trace, question, or undo a decision.

  1. 2009–2012 Georgia Tech / NASA Constraint modeling

    Research assistant modeling RNA folding dynamics, sRNA-mRNA interactions, and Hfq-mediated gene regulation. Co-authored a book chapter in the ACS Symposium Series at 19.

    Modeling a free-energy barrier is a search for the step that decides whether a process completes or stalls. The binding constraint is rarely the part of the system that draws attention.

  2. 2012–2013 Epic Clinical workflow

    Configured EHR workflows, decision-support alerting, and quality-measurement rules across hospital go-lives.

    A single misrouted alert can bury a critical lab result. The workflow around the clinician was almost always the constraint — not the clinician.

  3. 2013–2017 Doximity Verified identity

    Early product lead on Dialer — verified office caller ID, consent copy, fallback paths for missed connections, and audit-ready call logs.

    Patients answered once the call could prove who it came from. Trust is a product decision: what a system claims about itself determines whether anyone acts on it.

  4. 2019–2021 CancerCompass / CTCA Marketplace Care navigation

    Directed digital products and strategy for an oncology information and navigation platform serving 30MM annual visitors.

    Translating clinical protocol into steps a frightened family can follow, at scale, means the guidance itself becomes the risk surface. Guidance is only as good as whoever owns the next step.

  5. 2021–2022 Transcarent Accountable routing

    Led product across four specialty-care programs — a unified member record, clinician-led routing rules, escalation paths, and care-plan completion dashboards.

    Routing output without a workflow owner is just a suggestion. Making ownership visible cut the exception queue.

  6. 2022–2024 Andwise Expert review

    Co-founder and CEO. Built review routing, escalation clocks, accountable sign-off, and a 50+ physician medical advisory board for physician-facing financial guidance.

    Sensitive recommendations need accountable sign-off and inspectable provenance — not a confidence score.

  7. 2024–present NextConsensus / Refract / Ethotechnics AI decision infrastructure

    Frozen-evidence forecasting for guideline, regulatory, and coverage actions; a deterministic evidence-traceability engine; and a published operating model for authorization, challenge, and correction.

    The higher the stakes, the harder it becomes to trace, question, or undo a decision. This work makes traceability, challenge, and correction explicit infrastructure instead of institutional goodwill.

Dr. Smith's Office
Doximity 2013–2017

Identity verification that got patients answering the phone

Challenge
Patients ignored calls from unknown numbers, blocking remote clinical adoption before telehealth became standard care.
Intervention
Designed and shipped HIPAA-compliant verified caller-ID and fallback workflows for Doximity Dialer, making the clinician's office the visible identity on outbound calls.
Scale. Powered the identity layer behind 110M+ clinician calls; app store ratings rose from 3.7 to 4.8 stars.
Read case study →
Transcarent 2021–2022

Routing rules that made care navigation accountable

Challenge
High-acuity specialty cases (Surgery, Oncology, Behavioral Health) were stalling in exception queues across multi-site employer programs.
Intervention
Unified member records and tied routing rules to clinical roles, making ownership visible at every step.
Scale. Exception backlogs stopped being a top driver of delayed resolutions; care plan completion rates converged across programs.
Read case study →
Andwise 2022–2024

Review routing and escalation for physician-facing financial guidance

Challenge
Early-career physicians faced administrative friction, complex contracts, and debt decisions without reliable, unbiased guidance.
Intervention
Co-founded Andwise and built medical advisory board review, planner vetting, and accountable sign-off workflows for physician financial guidance.
Scale. Scaled to 1,200+ physician users and compressed standard recommendation turnaround from days to hours.
Read case study →

The operating method behind the current work: decision rights, review boundaries, escalation paths, and correction mechanisms for AI deployment. Read the framework →

DoximityEpicTranscarentCancerCompass / CTCA MarketplaceAndwise

One flagship, and the infrastructure, method, and analysis practice it runs on.

I'm exploring VP Product leadership in healthcare AI and clinical decision infrastructure. If you're hiring for one — or weighing how an AI system will hold up under clinical deployment and institutional review — let's talk.

[email protected]