Regulatory clarity · escalation reliability · incident readiness

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Clear ownership. Calm escalations. Workflows that hold under pressure.

I help health-tech teams make safer decisions when things get messy.

Kanav Jain

I work with healthcare and AI teams to catch preventable risk early and keep execution steady before issues snowball.

  • I map ownership across product, clinical, and compliance so escalations stop bouncing and teams decide faster.
See how I work with teams →

See how I work with teams.

See how I work

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Where to start

Portrait of Kanav Jain
Clinician-in-the-loop review A clinician and model co-review moment showing human judgment staying in control.
Human oversight Clinician-in-the-loop review
Safety case stack A layered safety case: intent, policy, evals, guardrails, escalation, audit logging, and the learning loop.
Safety case Safety case stack

Proof points

Results from real-world delivery

Real-world result Doximity Dialer: 100M+ patient–clinician connections with HIPAA-conscious trust design See how it worked in practice →
  • Shipped-at-scale, regulated 100M+ patient–clinician connections with trust controls in production
  • Credential stack Georgia Tech BME · NYU Stern MBA · Epic · Doximity · Transcarent · Founder
  • Healthcare + risk translation Director-level care ops and compliance-aware product leadership

Patient reach

100M+ patient–clinician connections across clinical workflows

Audit-ready

Policy checks, approvals, and overrides remain easy to trace

Incident learning

Postmortems feed new evals and guardrails

Where I'm most useful

Where I can help most

Proof

A few stories from the field

Two examples of how this work helped teams in practice.

Product leadership

Doximity Dialer

Built and scaled Doximity Dialer with safety rails and clinician-led overrides during failure.

  • HIPAA-conscious caller ID workflow that reduced routing friction
  • 100M+ patient–clinician connections with audit-friendly delivery logs
View case study →

Platform strategy

Transcarent

Consumer-directed health experiences with support handoffs that hold during failure moments.

  • Care navigation systems with accountable handoffs
  • Experience design for payers with measurable outcomes
View case study →

Services

Ways I can help

Three ways we can work together to steady execution.

Decision ownership audit

2–3 week sprint

Map who decides what, where decisions stall, and which handoffs create compliance drag.

Escalation path stress test

2 week diagnostic

Pressure-test escalation paths against real incident scenarios and remove routing ambiguity.

Human-in-the-loop reliability review

Workflow hardening

Tighten override, appeals, and QA feedback loops so teams can recover fast under load.

Tools

How I work

The practical tools I use with teams.

Practical operating patterns I use with teams to reduce preventable failures when pressure rises.

  • Week 1: Interview leadership and review frontline workflows
  • Week 2: Map decision ownership, escalation friction, and override points
  • Week 3: Deliver risk map plus specific structural changes
See full deliverable details →
  • Optional: Board-ready memo for investors and executive teams

Use clinical-risk evidence, not checkbox compliance. Every recommendation is tied to an owner, a workflow change, and a measurable risk reduction target.

Clinical risk ladder A severity-by-autonomy matrix that maps control strength to patient harm potential.
Risk tiering Clinical risk ladder
Eval coverage map Failure modes linked to evals and mitigations so safety plans trace cleanly from risk to control.
Failure modes → controls Eval coverage map
Decision rights map A compact map showing which roles can ship, override, halt, and audit the system.
Decision rights Decision rights map
Ethotechnics bridge diagram A minimalist bridge arch connecting two dots, representing steady decision pathways.

Case studies + operating notes

How these engagements run in practice

Review examples →

Writing

Latest writing

Plain-language essays and operator notes from shipping healthcare workflows under load.

Explore writing →

Updated Feb 2026 · 282 total essays

Topics

Latest essays

Contact

If you'd like to continue, here are a few options.

Optional

We can start with one concrete problem.

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See how I work