Escalation quality · operator reliability · accountable delivery

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Clear ownership, explicit escalation paths, and audit-ready workflows.

I help healthcare and AI teams improve escalation quality and operational safety at scale.

Kanav Jain

I help healthcare and AI teams reduce repeat incidents by clarifying ownership, escalation rules, and QA controls.

  • I map ownership across product, clinical, compliance, and engineering so escalations stop bouncing between teams.
Engagement model

I align decision owners, risk thresholds, and escalation paths so teams can move quickly while preserving compliance and trust.

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Portrait of Kanav Jain
Clinician-in-the-loop review A clinician and model co-review moment showing human judgment staying in control.
Human oversight Clinician-in-the-loop review

Evidence

Selected outcomes and delivery evidence

Selected outcome Doximity Dialer: 100M+ patient–clinician connections with HIPAA-conscious trust design See how it worked in practice →
Selected evidence and operating credentials
Scale in regulated environments 100M+ patient–clinician connections with trust controls in production
Selected organizations Georgia Tech BME · NYU Stern MBA · Epic · Doximity · Transcarent
Operating focus Director-level care ops and compliance-aware product leadership

Pick the path that matches your team

Start with the context closest to your current pressure point.

Tools

How I work

The practical tools I use with teams.

Practical patterns to reduce preventable failures when pressure rises.

  • Week 1: Interview leadership and review frontline workflows
  • Week 2: Map decision ownership, escalation friction, and override points
  • Week 3: Deliver risk map plus specific structural changes
See full deliverable details →
  • Optional: Board-ready memo for investors and executive teams

Use clinical-risk evidence, not checkbox compliance. Every recommendation is tied to an owner, a workflow change, and a measurable risk reduction target.

Clinical risk ladder A severity-by-autonomy matrix that maps control strength to patient harm potential.
Risk tiering Clinical risk ladder
Eval coverage map Failure modes linked to evals and mitigations so safety plans trace cleanly from risk to control.
Failure modes → controls Eval coverage map
Decision rights map A compact map showing which roles can ship, override, halt, and audit the system.
Decision rights Decision rights map
Ethotechnics bridge diagram A minimalist bridge arch connecting two dots, representing steady decision pathways.

Case studies + operating notes

How these engagements run in practice

Review examples →

Writing

Latest writing

Plain-language essays and operator notes from shipping healthcare workflows under load.

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Updated Feb 2026 · 282 total essays

Topics

Latest essays

Contact

If you'd like to continue, here are a few options.

Optional

We can start with one concrete problem.

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See how I work