Writing
Essays on accountable systems and the work they hide.
I write about healthcare AI governance, clinical workflow, institutional repair, and what it takes to make consequential decisions explainable, challengeable, and correctable.
Selected writing
The Crumple Zone
The Official Record Is Late
How correct information becomes dangerous when records, review paths, and operating reality fall out of sync.
The Crumple Zone
Everyone is a Crumple Zone Now
How digital systems stay frictionless by making people absorb their failures — and where the breaking point should move.
The Crumple Zone
Don’t Let Reassurance Do Engineering's Job
Why humane language cannot substitute for a clock, an owner, and a reliable path to repair.
Recurring questions
- Who carries the hidden work when a system cannot decide?
- What makes an automated decision meaningfully challengeable?
- How do escalation paths change the behavior of a workflow?
- What does accountability look like before something fails?