Writing

I write about who absorbs the failure when an automated decision is wrong, and what it takes for the correction to reach them.

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More essays

  1. The Stop Button Was Removed At Toyota, any worker could pull the cord to call for help, and the line stopped if the problem outlasted the work cycle. Administrative systems took the stop button out. Put it back.
  2. People Are Not the Error-Correcting Layer Why apparent performance is always designed performance plus unaccounted human compensation.
  3. Nobody Points “Next Best Action” at Themselves Theory of Constraints, career-capital theory, RICE scoring, decision journals, and XP gamification, run as one script instead of five separate literatures.
  4. Don’t Let Reassurance Do Engineering’s Job Why “we care” substitutes for obligation — and how delay gets disguised as kindness.
  5. You Don’t Have the Right In this Age of Appeals, you have the paper right. And a stamina test.
  6. How to Design for Cognitive Scarcity Stop designing for the idealized “Hero User.” Build resilient interfaces that work when your user is stressed, tired, and operating on 15% battery.
  7. Pending: The Political Economy of Waiting The loading screen is the most powerful weapon in the modern state

The essays argue the case. These pages describe the practice: what gets checked before an AI system is used, how its evidence is kept current, and how a mistake gets corrected.

Revised