Modalities
2-week audits, design sprints, and fractional product-risk support.
Work
Clear product-risk decisions for regulated teams
I help teams make safer roadmap decisions without slowing down delivery.
Start a conversation
Share your context and I’ll reply within 48 hours with a recommended next step.
Markets
Healthcare, fintech, and enterprise teams under regulatory pressure.
Outcomes
Clearer ownership, better escalation, and faster recovery.
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Outcomes
Start here
What teams usually get in the first phase
If you only read one section, read this one: these are the most common outcomes teams ask me to deliver first.
- Improved telehealth reachability with verified caller ID and trust signals.
- Reduced avoidable escalations after unifying records and redefining success.
- Faster high-risk review cycles with clearer ownership and auditability.
Fit & focus
Fit
Quick fit check
Ship products teams can sell and operate with confidence—especially when the cost of a wrong decision is measured in incidents, audits, and patient or customer harm.
Best fit
- CIO/CTO, product risk, and responsible AI leaders shipping AI workflows in healthcare, fintech, or enterprise SaaS.
- Teams that need operational governance capability—not policy theater—to move forward safely.
- Organizations where compliance, trust, and reliability requirements shape roadmap choices.
Regulated system signals
- Doximity Dialer launch and scale: 100M+ patient–clinician connections with HIPAA-conscious trust design.
- Director-level care experience leadership across Transcarent and City of Hope clinical workflows.
- Governance operations design: decision rights, override authority, escalation clocks, and incident learning loops.
- Venture/operator experience: EIR support, diligence templates, and founder governance rituals for stuck teams.
When this isn’t for you
- Teams looking for a full-time operator or embedded PM hire.
- Situations where decisions need to remain intentionally ambiguous for political reasons.
- Long retainers without clear decision points.
- Business models that rely on ambiguous claims or manipulative UX patterns.
Case studies
Proof depth
Case study arcs (redacted)
Problem → constraints → intervention → what shipped → measured change. Metrics are rounded and de-identified; range details are shared in intake for qualified teams.
Outcomes in one line
- Improved telehealth reachability with verified caller ID and trust signals.
- Reduced avoidable escalations after unifying records and redefining success.
- Faster high-risk review cycles with clearer ownership and auditability.
How I protect your team: I don’t name sensitive internal politics, and I never publish identifying details without consent. Metrics stay rounded and de-identified, artifacts are redacted, and access is limited to the stakeholders you choose. Quantified deltas are shared in redacted form when available.
Recommended first case study
Verified caller ID for HIPAA-conscious telehealth
Built trusted caller identity and guardrails so clinicians could reach patients without exposing private numbers.
- Problem: patients ignored unknown numbers, stalling telehealth care.
- Constraints: HIPAA privacy, carrier spoofing rules, and clinician adoption risk.
- Intervention: verified caller ID, clear consent copy, and fallback workflows.
Browse all case studies
- Verified caller ID for HIPAA-conscious telehealth — 2015–2017
- Care navigation that cut avoidable escalations — 2020–2022
- Fiduciary-safe financial planning workflows — 2022–2024
Engagements
What you get
Engagement packages
Clear outputs, bounded timelines, and written decision recaps.
Advisory calls (fast clarity)
Fast decision support when you need clear ownership, risk tradeoffs, and next actions.
See details →
Advisory calls (fast clarity)
Fast decision support when you need clear ownership, risk tradeoffs, and next actions.
Outputs
- Ideal for: incident escalation questions, control gaps, roadmap-risk conflicts, and leadership alignment.
- Format: 60–90 minutes, pre-read encouraged.
- Output: written recap with decisions + recommended next actions.
What success looks like early
- Before: short context intake and shared documents.
- During: live decision framing with tradeoffs surfaced.
- After: recap delivered within 48 hours.
Success (30/60/90)
- 1 week: a clear decision and next action list.
- 30 days: reduced churn from unresolved internal debate.
- 90 days: decision implemented or cleanly parked.
2-week incident governance audit
Focused engagement to map failure modes, who decides what, and escalation behavior before risk compounds.
See details →
2-week incident governance audit
Focused engagement to map failure modes, who decides what, and escalation behavior before risk compounds.
Outputs
- Decision rights map (ship, override, halt, rollback, audit).
- Escalation clock specification with owner SLAs.
- Audit log/override policy template for operators.
- 2-week action plan with first control changes.
What success looks like early
- Week 1: incident review, workflow tracing, and operator interviews.
- Week 2: decision map, escalation clocks, and control spec shipped.
- Optional Week 3: implementation sequencing with product/risk owners.
Success (30/60/90)
- 30 days: ownership and escalation behavior instrumented in production paths.
- 60 days: time-to-detect/time-to-intervene trending down.
- 90 days: auditability and buyer confidence improve without process drag.
Start a conversation
Ready to start
Start with a scoped decision
Share a short brief and I’ll recommend the smallest engagement that gets you to clarity.
Availability
Available now for new client projects
Booking discovery calls this month.
Best fit for healthcare and other trust-critical product teams.
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