Modalities
2-week audits, design sprints, and fractional product-risk support.
Work
Clear product-risk decisions for regulated teams
I help teams make safer roadmap decisions without slowing down delivery.
Start a conversation
Share your context and I’ll reply within 48 hours with a recommended next step.
Markets
Healthcare, fintech, and enterprise teams under regulatory pressure.
Outcomes
Clearer ownership, better escalation, and faster recovery.
Swipe for more highlights →
Practice model
How I partner with teams
A simple model: define ownership, align constraints, ship the next safe step.
Operational governance
Define who decides, who escalates, and what gets logged
Set simple decision rights and escalation paths your team can use under pressure.
- Decision rights map for ship, override, halt, rollback, and audit.
- Escalation triggers and handoff rules for on-call and leadership.
Product + compliance alignment
Align product, legal, and risk teams around one plan
Translate constraints into clear roadmap choices and defensible customer messaging.
- Failure-mode mapping tied to user harm and controls.
- Messaging and roadmap checks against regulatory and incident risk.
Who this is for
Who this is for
Best fit for teams making high-cost product decisions
Ship products teams can sell and operate with confidence—especially when the cost of a wrong decision is measured in incidents, audits, and patient or customer harm.
Best fit
Teams under real operating, trust, or compliance pressure.
- CIO/CTO, product risk, and responsible AI leaders shipping AI workflows in healthcare, fintech, or enterprise SaaS.
- Teams that need operational governance capability—not policy theater—to move forward safely.
- Organizations where compliance, trust, and reliability requirements shape roadmap choices.
- Leadership teams where buyer trust depends on decision custody, incident response, and auditability.
- Portfolio or operator groups trying to unstick a company blocked on product-risk decisions.
Evidence I can help
This work is grounded in shipped systems, not workshop theater.
- Doximity Dialer launch and scale: 100M+ patient–clinician connections with HIPAA-conscious trust design.
- Director-level care experience leadership across Transcarent and City of Hope clinical workflows.
- Governance operations design: decision rights, override authority, escalation clocks, and incident learning loops.
- Venture/operator experience: EIR support, diligence templates, and founder governance rituals for stuck teams.
Not a fit
- Teams looking for a full-time operator or embedded PM hire.
- Situations where decisions need to remain intentionally ambiguous for political reasons.
- Long retainers without clear decision points.
- Business models that rely on ambiguous claims or manipulative UX patterns.
Outcomes
What you get
What changes in the first phase
Most teams hire me to turn a fuzzy product-risk problem into a clear decision, documented owners, and a next move the team can execute without extra drift.
Outcome 1
Improved telehealth reachability with verified caller ID and trust signals.
Expect a concrete decision artifact, named ownership, and a next-step plan you can act on quickly.
Outcome 2
Reduced avoidable escalations after unifying records and redefining success.
Expect a concrete decision artifact, named ownership, and a next-step plan you can act on quickly.
Outcome 3
Faster high-risk review cycles with clearer ownership and auditability.
Expect a concrete decision artifact, named ownership, and a next-step plan you can act on quickly.
Case studies
Proof
Proof you can scan before you click
Each case study shows the problem, the constraints, what changed, and the visible outcome before you open anything deeper.
How I protect your team: I don’t name sensitive internal politics, and I never publish identifying details without consent. Metrics stay rounded and de-identified, artifacts are redacted, and access is limited to the stakeholders you choose. Quantified deltas are shared in redacted form when available.
Verified caller ID for HIPAA-conscious telehealth
Built trusted caller identity and guardrails so clinicians could reach patients without exposing private numbers.
Evidence
- Problem: patients ignored unknown numbers, stalling telehealth care.
- Constraints: HIPAA privacy, carrier spoofing rules, and clinician adoption risk.
Outcome
- Pickup rates improved with verified identity rollouts.
- Spoofing concerns fell as trust signals expanded.
Care navigation that cut avoidable escalations
Reframed success metrics around completed care plans to reduce rework and clinician load.
Evidence
- Problem: escalations surged because guidance was fragmented across teams.
- Constraints: clinical governance, benefit partner rules, and variable patient acuity.
Outcome
- Avoidable escalations dropped after routing and ownership changes.
- Care plan completion increased as handoffs improved.
Fiduciary-safe financial planning workflows
Balanced automated guidance with human oversight so recommendations stayed compliant and trusted.
Evidence
- Problem: clinicians needed financial guidance without opaque sales pressure.
- Constraints: fiduciary duty, compliance review, and high-stakes decision anxiety.
Outcome
- High-risk recommendations reviewed faster.
- Overrides carried clearer ownership.
Engagements
Engagement options
Choose the smallest engagement that gets the decision unstuck
Every option is scoped to produce a decision, written recap, and visible ownership—not an open-ended advisory fog.
Option 1
Advisory calls (fast clarity)
Fast decision support when you need clear ownership, risk tradeoffs, and next actions.
Best when
- Ideal for: incident escalation questions, control gaps, roadmap-risk conflicts, and leadership alignment.
- Format: 60–90 minutes, pre-read encouraged.
- Output: written recap with decisions + recommended next actions.
What happens first
- Before: short context intake and shared documents.
- During: live decision framing with tradeoffs surfaced.
- After: recap delivered within 48 hours.
What success looks like
- 1 week: a clear decision and next action list.
- 30 days: reduced churn from unresolved internal debate.
- 90 days: decision implemented or cleanly parked.
Option 2
2-week incident governance audit
Focused engagement to map failure modes, who decides what, and escalation behavior before risk compounds.
Best when
- Decision rights map (ship, override, halt, rollback, audit).
- Escalation clock specification with owner SLAs.
- Audit log/override policy template for operators.
- 2-week action plan with first control changes.
What happens first
- Week 1: incident review, workflow tracing, and operator interviews.
- Week 2: decision map, escalation clocks, and control spec shipped.
- Optional Week 3: implementation sequencing with product/risk owners.
What success looks like
- 30 days: ownership and escalation behavior instrumented in production paths.
- 60 days: time-to-detect/time-to-intervene trending down.
- 90 days: auditability and buyer confidence improve without process drag.
Option 3
Fractional product-risk leadership
Senior product-risk judgment and operating cadence without a full-time executive hire.
Best when
- Standing weekly sync + async review.
- Support on control ownership, roadmap-risk alignment, and cross-functional operating rituals.
- Executive-level tradeoff decisions and narrative building.
What happens first
- Week 1: onboarding and roadmap audit.
- Week 2: cadence and documentation rituals established.
- Week 3+: ongoing decision support and governance alignment.
What success looks like
- 30 days: clearer ownership map and risk-prioritized roadmap.
- 60 days: fewer stalled decisions across teams.
- 90 days: consistent delivery cadence with executive/risk alignment.
Start a conversation
Ready to start
One clear start path
Send a short brief. I’ll reply with the smallest engagement that gets your team to a better decision.
Step 1
Start a conversation
Share your context, the decision that feels blocked, and any timing pressure. I’ll respond within 48 hours with a recommended path.
Available now for new client projects
Booking discovery calls this month.
Best fit for healthcare and other trust-critical product teams.
Share your context and goals to get a recommended next step.
Step 2
Share the brief
Use the intake below to draft the email in one pass. It is the same path the TOC, sticky CTA, and endcap point to.
Prefer direct contact?
If email or LinkedIn is easier, use those channels and send the same short brief.
No parallel funnels here—every path leads to the same scoped recommendation.