Case studies and advisory patterns for teams building or buying algorithmic systems whose decisions need to be explainable, challengeable, and correctable.
Production identity and verification systems 300K+ clinicians have used Dialer for over 110M+ video and audio visits.
Coordination tools that work when things get busy Clear response windows, escalation paths, and records of what changed so teams recover quickly under real conditions.
Product, legal, and operations alignment Turn requirements into delivery behavior so growth stays manageable in regulated settings.
2013–2017
Verified caller ID for HIPAA-conscious telehealth
Patients ignored calls from unknown numbers, stalling telehealth. Dialer showed the doctor's office number — verified and HIPAA-safe.
Clinicians needed financial guidance without sales pressure.
Fiduciary duty, compliance review, and physician context had to work together.
Recommendation turnaround dropped from days to hours for standard reviews.
Grew to 1,200+ physician users and a 700-member physician community.
Everything shared stays shared only with your consent. Internal politics stay unnamed, identifying details are never published without approval, and metrics are rounded and de-identified. Redacted versions of measured changes are shared only when you choose.
How to work with me
Governance review
A focused review of an existing or planned AI/algorithmic system: decision rights, escalation paths, evidence quality, and correction workflows.
Written assessment + prioritized action list
Workflow design
Shape the human-AI handoff so clinicians and operators can trust, challenge, and fix recommendations without slowing care.
Workflow maps, decision trees, and ownership specs
Advisory retainers
Ongoing advisor for product, compliance, or operations teams navigating multiple AI-enabled decisions.
Monthly calls and async review
Start a conversation
Send a few sentences about what you're working on and where you're stuck. I'll reply within 48 hours — usually with a question or two to sharpen the problem, and a sense of whether there's a fit. If there is, we'll do a 30-minute call to dig into the details. No decks, no proposals. We figure out whether there's something to work on before anyone commits to anything.
Availability
I'm open to conversations about healthtech products with compliance, safety, or coordination complexity.
Send a paragraph about what you're working on and where you're stuck.
A short call to see if there's a fit. · Reply within 48 hours.
Everything shared stays shared only with your consent. Internal politics stay unnamed, identifying details are never published without approval, and metrics are rounded and de-identified. Redacted versions of measured changes are shared only when you choose.
