VOIP
Privacy Membrane
Doximity DialerArchitected a VoIP masking layer enabling 100M+ secure interactions. Replaced hardware reliance with software "Smart Friction" to protect clinician privacy.
Product & systems leader for high-stakes software
Kanav Jain
Product & systems leader for high-stakes software
I design and ship systems that cannot quietly do the wrong thing, even under pressure. My work blends safety rails, auditability, and operator judgment so high-stakes products stay steerable. Read essays →
Choose voice
Switch between system language and plain-language descriptions for this page.
What I’m usually brought in for
[ENGAGEMENT SIGNALS]PATTERN
Everyone knows the harm, but nothing ever actually stops
Controls exist on paper, but not in the product surface.
PATTERN
Safety or compliance exists as documentation, not leverage
Policies can be cited, but not enforced.
PATTERN
Leadership can override controls without leaving a trace
Risky actions are invisible—or unaccountable—in the audit log.
PATTERN
Appeals exist, but can’t change outcomes
Review paths route to polite dead ends instead of authority.
PATTERN
Good people are quietly compensating for broken design
Operators and frontline staff are absorbing the risk personally.
PATTERN
The system “works,” but only because someone keeps staying late
Fragility is masked by heroics instead of designed resilience.
What I do first when I join
[FIRST 2–3 WEEKS]RECON
Reading incident reports, escalations, and near-misses
Finding where the system lies under stress.
FIELDWORK
Interviewing operators, not just owners
Listening for where design is making policy impossible.
MAPS
Mapping override paths, exception flows, and dead ends
Tracing how constraint erodes when pressure rises.
SIGNALS
Identifying where harm is logged but not actionable
Surfacing where telemetry exists without levers.
OUTPUT
Constraint map as the first artifact
A clear view of what the system can do, shouldn’t do, and where design is carrying the risk.
First engagement
[OPTION-SPACE & OVERRIDE AUDIT]TIME
2–3 weeks
Short, focused audit to expose where you rely on discretion or conscience over design.
INPUT
Workflows, incidents, operators
Access to the moments when your system bends or breaks.
OUTPUT
Failure modes, override paths, and design changes
A written map of what to bind, refuse, rollback, or pause—plus where to start.
CONTACT
Let’s talk
If that’s useful, we can decide what comes next.
Experience (outcome-shaped)
[OUTCOMES]Market Balance
Talent FinderCorrected information asymmetry. Leveraged the Compensation Report to restore labor leverage to clinicians against hospital systems.
Risk Detection
Andwise NLPDemocratized legal counsel. Built an NLP engine that parses employment contracts to auto-flag predatory clauses (Non-Competes).
Adaptive Systems
Georgia Tech / NASAModeled thermodynamic inhibition in sRNA regulatory networks. Foundational work on signal-to-noise regulation in complex adaptive systems.
System Hardening
Infrastructure AuditLed the HIPAA Security Round-up at Doximity. Audited technical, administrative, and physical safeguards to ensure robust data integrity.
Social Mycelium
Bread SFFounded an arts collective producing 16 events. Managed $10K budgets to build "Social Infrastructure" for underrepresented artists.
Operational Log
[CV_TIMELINE]2024 – Present
Product Safety Architect
Self-Directed
Designing safety rails for AI, health, and civic stacks.
2022 – 2024
Co-founder & CPO
Andwise
Built fiduciary-safe planning tools for clinicians; paired NLP review with human governance.
2021 – 2022
Product Lead, Care Navigation
Transcarent
Aligned clinicians and benefits teams around completed care plans instead of engagement vanity metrics.
2019 – 2021
Director of Product
City of Hope / CancerCompass
Shipped oncology navigation that translated clinical protocols into clear guidance for patients and caregivers.
2018 – 2019
Advisor & EIR
Rough Draft / Red Sea
Built coaching rhythms and governance templates for early-stage founders shipping regulated products.
2018 – 2019
Fellow
GC Venture Fellows
Evaluated early-stage teams with diligence templates surfacing safety, governance, and traction signals together.
2017 – 2019
MBA Associate
Red Sea Ventures
Supported seed investments and portfolio rituals that kept founder health, mission fit, and growth aligned.
2013 – 2017
Product Lead
Doximity
Led Dialer and clinician communication tools that safeguarded patient identity at telehealth scale.
2012 – 2013
Implementation
Epic
Launched EHR workflows that reduced alert fatigue while keeping patient safety checks intact.
2011 – 2015
Research Assistant
Georgia Tech / NASA
Modeled adaptive bio-systems for resilience and signal fidelity.
Writing
[THEORY_NOTES]Bio-inspired System Safety
Thermodynamics, red teaming, and constraining super linear amplification.
READ →Corrigibility in Practice
Patterns for making socio-technical systems interruptible and reversible.
READ →Lived Neurodivergence → Product
Designing for cognitive justice with dignity preserving defaults.
READ →