{ "name": "Kanav Jain", "url": "https://kanav.net", "email": "kanav@kanav.net", "location": "Chicago, IL — open to relocation", "summary": "I build accountability infrastructure for AI decisions — evidence-traceability systems, reconsideration control layers, and override architecture. 17 years shipping production software across healthcare, physician communication, and care navigation.", "expertise": [ "AI Governance", "Evidence Traceability", "Clinical Decision Support", "Reconsideration Control", "Override Architecture", "Healthcare AI Safety", "Institutional Commitment Tracking" ], "frameworks": [ { "name": "Explainable / Challengeable / Correctable", "description": "Decision-readiness tests for AI decisions. Maps to NIST AI RMF and EU AI Act.", "url": "https://kanav.net/framework/" }, { "name": "Governance Operating Model", "description": "Authorization states, reconsideration loops, escalation matrix, holdout controls.", "url": "https://kanav.net/governance/" } ], "career": [ { "role": "Founder", "organization": "NextConsensus", "period": "2024–present", "summary": "Evidence-triggered reconsideration control for healthcare claims. Frozen-forecast scoring, provenance tracing, disposition records." }, { "role": "Founder", "organization": "Ethotechnics", "period": "2024–present", "summary": "Governance operating system for making AI decisions explainable, challengeable, and correctable in production." }, { "role": "Writer and Researcher", "organization": "The Crumple Zone", "period": "2024–present", "summary": "Essays on AI governance, institutional power, asymmetric irreversibility, and cognitive scarcity." }, { "role": "Co-Founder and CEO", "organization": "Andwise", "period": "2022–2024", "summary": "Physician financial wellness. 1,200+ users, 700-member community, 50+ physician advisory board, $240K raised." }, { "role": "Director of Product, Care Experiences", "organization": "Transcarent", "period": "2021–2022", "summary": "Surgery, Urgent Care, Behavioral Health, Oncology Care navigation. Managed product managers across all programs." }, { "role": "Director of Digital Products & Strategy", "organization": "CancerCompass / CTCA Marketplace", "period": "2019–2021", "summary": "30MM annual visitors. Bounce rate -25%, chat conversions +267%. Acquired by City of Hope." }, { "role": "Product Manager (early Dialer lead)", "organization": "Doximity", "period": "2013–2017", "summary": "Dialer: verified caller ID for clinician-to-patient calls. 110M+ calls from 300K+ clinicians. iOS reviews 3.7→4.8 stars." }, { "role": "Implementation Engineer", "organization": "Epic", "period": "2012–2013", "summary": "EHR workflow configuration, alert fatigue reduction, federal incentive programs." } ], "education": [ { "degree": "B.S. Biomedical Engineering (with honors)", "institution": "Georgia Tech", "year": "2012" }, { "degree": "MBA", "institution": "NYU Stern", "year": "2019" } ], "caseStudies": [ { "id": "verified-caller-id", "title": "Identity verification that made telehealth answering possible", "organization": "Doximity", "timeframe": "2013–2017", "summary": "Patients ignored calls from unknown numbers. Dialer showed verified office caller ID — HIPAA-safe.", "relevanceToAI": "When a system decides what identity to present, that decision has to be traceable and correctable — the same constraint that applies to clinical AI at scale.", "outcomes": [ "110M+ clinician calls", "iOS reviews 3.7→4.8 stars", "Spoofing reports below carrier threshold" ], "url": "https://kanav.net/work/case-studies/verified-caller-id/" }, { "id": "care-navigation", "title": "Routing rules that made care navigation accountable", "organization": "Transcarent", "timeframe": "2021–2022", "summary": "Unified member record, clinician-led routing rules, completion dashboards across Surgery, Urgent Care, Behavioral Health, Oncology.", "relevanceToAI": "AI-generated care recommendations only work if the system makes ownership visible — who owns the next step, how to escalate, and what happens when the recommendation conflicts with clinical judgment.", "outcomes": [ "Exception queue reduced via visible ownership", "Care plan completion rates converged", "Routing delays resolved" ], "url": "https://kanav.net/work/case-studies/care-navigation/" }, { "id": "fiduciary-planning", "title": "Review routing and escalation for physician-facing financial guidance", "organization": "Andwise", "timeframe": "2022–2024", "summary": "Medical advisory board (50+ physicians), review routing, escalation clocks, accountable sign-off for financial guidance.", "relevanceToAI": "Advice systems in regulated domains need human review checkpoints, provenance records, and escalation paths — the same product architecture that applies to clinical AI recommendations.", "outcomes": [ "Turnaround: days→hours", "1,200+ physician users", "Trust scores rose as provenance became visible" ], "url": "https://kanav.net/work/case-studies/fiduciary-planning/" } ], "concepts": [ { "term": "Constraint Realism", "definition": "Ethics is real only when it exists as a hard constraint on what actions remain available.", "relevanceToAI": "A safety principle that can't block a revenue-generating feature isn't a constraint." }, { "term": "Governance by Attrition", "definition": "When a system manages scarcity not by saying 'no,' but by waiting for the applicant to give up.", "relevanceToAI": "Describes the failure mode where AI systems wear down users through friction instead of making explicit decisions." }, { "term": "Asymmetric Irreversibility", "definition": "Modern institutions have automated the power to suspect, but not the power to exonerate.", "relevanceToAI": "Core AI safety concern: automated decisions that are easy to make but impossible to reverse." }, { "term": "Error Survivability", "definition": "The degree to which a person can absorb or reverse a wrong decision before their life comes apart.", "relevanceToAI": "Measures how badly a wrong AI decision damages the person it affects." }, { "term": "Cognitive Scarcity", "definition": "A temporary drop in mental bandwidth caused by stress, fatigue, or distraction.", "relevanceToAI": "Override and challenge interfaces must work when the operator is stressed, tired, or distracted." }, { "term": "Care Subsidy", "definition": "The extraction of unpaid diligence from conscientious employees to bridge the gap between resource allocation and safety requirements.", "relevanceToAI": "If safe deployment depends on individuals manually catching failures, the system is under-designed." } ], "links": { "site": "https://kanav.net", "framework": "https://kanav.net/framework/", "governance": "https://kanav.net/governance/", "concepts": "https://kanav.net/concepts/", "writing": "https://kanav.net/writing/", "nextconsensus": "https://nextconsensus.com", "ethotechnics": "https://ethotechnics.org", "linkedin": "https://linkedin.com/in/kanavjain", "github": "https://github.com/zz-plant" } }